PidGraph is a state of art object recognition tool that efficiently digitises technical P&ID documents. The typical users are process engineers, project managers who specialize in drawing and consuming P&ID documents.
The application has low engagement within its demographic users. It also has dated UI coupled with inefficient flows making the application tasking to use.
Nidhi Ashok Prasad – Lead UX Manager
Michael Gibran – UX Designer
Discover –> Define –> Design –> Measure
- Inaccessible UI design
- No audit trail to track the lifecycle of the product
- Missing functionalities e.g file status, completion status
- Unclear icons and functionalities e.g. save to file, rules and tasks
- No support for frequent tasks e.g. adding recent/ most used symbols from library
- Maximum time spent drawing edges and filling properties
User flow Analysis
A proposed user flow supporting parallel workflows e.g. contextual search, alternate library view to aid frequent user actions
Typical users of PIDGraph have below main roles
- Lead Draftsman
- Project Manager
- Perform walk-down of piping and equipment assets.
- Conduct data collection/validation in industry processing facility
- Identify various types of piping, valves, equipment, and insulation
- Read and markup various drawings including:
- Piping & Instrumentation Drawing (P&ID)
- Isometric Drawing (ISO)
- Equipment Drawings & Area Maps
- Create field sketches based on data collection.
- Use basic Windows operations including file management and Microsoft Office to carry out responsibilities
- Upload work to the Drawing Integrity Management System
User Research Findings
- All users want better UI for PIDGraph
- Missing role based login to track project, documents and daily workload
- Manual overload to find audit trail/ version history of documents
- Unclear icons and functionalities e.g. save to file, save to gallery, rules and tasks
- High pragmatic value but low engagement value
Scaling up a compliant design system